Return & Refund Policy

Effective Date: August 11, 2026

At Love2shop, the safety, quality, and cleanliness of our products are extremely important to us. Because many of our products are body-care and personal-use products, we do not accept returns of products once they have been shipped or received.

No Returns on Body-Care Products

For health, hygiene, and contamination-prevention reasons, all body-care and personal-use products are non-returnable. This includes, but is not limited to, whipped shea butter, body oils, fragrance oils, soaps, sprays, and other products intended for use on the body or skin.

We cannot resell products that have been returned because we are unable to verify whether they have been opened, used, handled, or exposed to contamination.

Please carefully review your order, product description, scent selection, size, and shipping information before completing your purchase.

Issues With Your Order

We understand that mistakes and shipping issues can occasionally happen. If there is a problem with your order, please contact us as soon as possible so we can review the situation.

Examples of issues that may qualify for assistance include:

• You received the wrong product or scent.

• An item is missing from your order.

• Your order arrived damaged.

• You received a product that appears defective or compromised.

• There is another significant issue with your order.

Depending on the circumstances, Love2shop may, at our discretion, provide a replacement, store credit, partial refund, full refund, or another appropriate resolution.

Refunds Are Reviewed Case-by-Case

Because our products are personal-use items, refunds are not automatic. Each reported issue will be reviewed individually based on the circumstances of the order.

We may request photos, videos, order information, or other documentation to help us properly investigate the issue.

If a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

Incorrect Address or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Love2shop is not responsible for packages delivered to an incorrect address provided by the customer or packages that are returned because they were not claimed.

If a package is returned to us, additional shipping charges may apply if the customer requests that the order be shipped again.

Contact Us

If you experience a problem with your order, please contact Love2shop with your order number and a description of the issue as soon as possible after receiving your package.

We will review the situation and work with you to determine the appropriate resolution.

Thank you for understanding that our no-return policy exists to protect the quality, cleanliness, and safety of our body-care products while still allowing us to address legitimate order issues fairly.