RETURN/REFUND POLICY
Love2shop does not offer refunds or cancellations on orders that have been completed, shipped or delivered. If your order has not been processed or completed, we can cancel the order and issue a refund. If an order has been completed a 20% restocking fee may apply as everything is made to order.
To ensure the quality of our product, we cannot accept returns on fragrances, lotions, shower gels, body butters, body sprays, raw shea butter and any product that is considered an open-able cosmetic. This is normal industry practice . Since the products are custom made to order, they can only be returned with prior approval. We do not offer refunds in the event that you do not like our version of a fragrance so please test a sample first to ensure it suits your needs/preferences.
Unless we have made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.
If an order is refused or returned without authorization, the customer is responsible for any outbound shipping costs we have paid and any return charges.
DAMAGED SHIPMENTS
If your order has been damaged in transit – do not throw anything away. Photos must be taken of the outside of the box, inside of the box, packaging materials and any damaged contents. The shipping carrier also may need to inspect the package. If there is no evidence to support a claim, we cannot proceed with a claim. For us to be able to help you, the damage must be documented thoroughly and reported to us within 3 business days of receiving the order. Please email all photos and details to @love2shopsale@yahoo.com
SHIPPING ADDRESS CORRECTIONS
It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $26.46 (UPS sets this fee) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections or re-shipments will be passed on to the customer if the address provided to us is incorrect in any way.
Common mistakes are wrong zip codes, lack of road directions (SW, NE etc), lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address. Please also be aware of your browser's auto-fill feature and make sure it is not entering incorrect information.
UPS and FedEx are unable to deliver to PO Boxes or APO/FPO Addresses. If you choose UPS Ground with a PO Box as the shipping address, your order will be delayed until we can get your physical address.
Please do not use a personal address and a PO Box as your shipping address. Only ONE address can go on a shipping label.If USPS cannot deliver to your physical address - use your PO Box with USPS shipping OR choose UPS instead.
CREDIT/DEBIT CARD PAYMENTS & ORDER ADDITIONS
Payment is authorized on the card instantly and automatically as the order is placed. If you do not have sufficient funds in the account, the order will not go through. If the billing address entered does not match what the bank has on file for your card, this may also cause the card to decline.
For added security, our system does not show us the full card number or allow us to charge additional funds. If you would like to make additions to an order after it has been placed, you will need to provide us with the payment information again. There is a minimum charge of $10.00 to make additions to your order over the phone. Please note we always attempt to get your order processed in a timely manner, so we may not be able to accommodate every request.
DISCREPANCIES/SHORTAGES
Any discrepancies or shortages with an order must be reported to us within 3 business days upon receiving the order. This is to help insure no tampering or accidental loss has occurred from the time the order has been received.
INTERNATIONAL SHIPMENTS
We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, KIRIBATI, CENTRAL AND SOUTH AMERICA. We use USPS, UPS and FedEx. The transit time depends on the shipping method chosen and your location. USPS First Class Mail International and USPS' services tend to be the slowest while UPS and FedEx are usually faster (where available).
BEST SELLER LISTS
We get numerous requests daily for best seller lists, however it is not possible to provide meaningful lists because what sells best depends entirely on your customer base. Preferences vary from one location to another, and depend on age groups, male/female mix etc. This is one of the few niche marketing opportunities available today. Most products today are mass produced for the mass market. The personal fragrance business is just that... personal. There is no easy way around it, you must get to know your customer base over time and this way you will build a loyal customer base and a long term enjoyable business.
Disclaimer
Our fragrance body oils and scented products are inspired by popular designer fragrances. They are duplications (dupes) and not originals, and we do not claim any affiliation with, nor endorsement from, the trademarked brands whose scents inspire our creations.
These products are not FDA approved and are intended for cosmetic and personal use only. They should not be ingested or used for medical purposes.
All products are created, branded, and sold exclusively under Love2Shop. Any mention of other fragrance names is used strictly for comparison and descriptive purposes to give customers an idea of the scent profile.
Love2Shop Cosmetic Policy & Compliance Statement
At Love2Shop, your safety and satisfaction are our top priorities. We are fully committed to complying with all applicable Maryland and federal cosmetic laws and ensuring that every product we sell is safe, accurately labeled, and ethically sourced.
1. Product Safety & Compliance
All our products, including fragrance oils, shea butters, and black soaps, are formulated in accordance with the Federal Food, Drug, and Cosmetic Act (FD&C Act) and Maryland cosmetic regulations. We ensure:
Products are safe for topical use when used as directed.
Ingredients are clearly listed on each product label.
All claims (e.g., moisturizing, soothing) are truthful and supported by evidence.
2. Ingredient Transparency
We prioritize transparency. Each product label includes:
Full ingredient list in descending order of predominance.
Warnings for potential allergens where applicable (e.g., nuts, essential oils).
Instructions for safe use and storage.
3. Proper Use & Limitations
Our products are for external use only. To ensure your safety:
Avoid contact with eyes or broken skin.
Discontinue use if irritation occurs.
Keep out of reach of children.
4. Labeling & Marketing Compliance
All product labels and marketing materials are designed to comply with Maryland cosmetic laws and the Federal Trade Commission (FTC) guidelines:
No misleading claims or promises.
Accurate net quantity and weight information.
Proper storage and expiration information when applicable.
5. Liability & Disclaimer
While we rigorously ensure product safety, individual reactions may vary. By purchasing and using our products, you acknowledge:
Love2Shop is not responsible for misuse or allergic reactions.
All products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any disease.
6. Returns & Quality Assurance
We stand behind our products. If you experience an issue with your order:
Contact us within 3 days of receipt.
Provide details and photos of the product if applicable.
Returns or exchanges may be granted on a case-by-case basis, in accordance with Maryland consumer protection laws.
7. Commitment to Maryland Compliance
Love2Shop continuously monitors Maryland and federal cosmetic regulations. We ensure our practices, labeling, and marketing remain compliant to provide you with safe, high-quality, and trustworthy products.
STOCK OUTS/BACK ORDERS
In the unlikely event that we are out of stock of a product, if it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for Debit/Credit Card/PayPal purchases) or credited to your account . If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or see if you want to hold the order or refund the item.
Please be sure to check your email or voicemail so your order is not delayed.
Thank you for reading and understanding this Policy Page and if you have any questions, please be sure to contact us. We will respond to your email within 72 business hours.
THANK YOU FOR YOUR BUSINESS! - Love2shop
